Privacy Policy

Polk Audio ("we" or "us") recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site.

  • With Whom Do You Share Your Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Customer Service Department in connection with this Web site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department.

  • What Information About Me Is Collected and Stored?

We collect and store information that you enter into this Web site or that you provide to our Customer Service Department (as applicable). This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.

We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies do not contain personally identifiable information. We will use cookies to monitor and maintain information about your use of this Web site. Cookies are also used to track the identity of the Web site you visited immediately prior to visiting this Web site; otherwise, we do not track information about your use of other Web sites. Most browsers accept cookies automatically but allow you to disable them.

  • Is Information Collected From Children?

This Web Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us and you should use this Web Site only with the involvement of a parent or guardian.

  • With Whom Do You Share Your Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web site or through our Customer Service Department (as applicable), except with your consent or as described in this Privacy Policy. 
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Polk Audio, or any of our respective affiliates, business partners, customers or others. 
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Polk Audio, or substantially all of our respective assets, are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, Polk Audio, would, to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

  • Can I Indicate Whether or Not I Want To Receive Promotional Communications?

You will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally you may e-mail us at ourCustomer Service Department

  • What Steps Are Taken To Keep My Information Secure?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect.

  • Can I Indicate Whether or Not I Want To Receive Promotional Communications?

You will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally you may e-mail us at our Customer Service Department or write to us.